Frequently Asked Questions
Who has access to my data?
Firstly, to be clear, your employer is NOT provided with access to your data, either specific details, or in summary form. The data is stored externally on secured servers managed by a third party. There is NO connection to any MFB/CFA server or administrator.
In the near future, PEER support personnel will be able to access “Request for Call-back” information. This is the contact information, you provide. They can't "browse" through individual records.
PEER support co-ordinators can view summary reports relating to how the PEER support team is performing. For example, how many requests for assistance are responded to within a particular timeframe. They are NOT able to view individual records.
System Administrators may view any part of the system or database in order to keep things running smoothly. They are not affiliated with your employer in any way, and there will be tight controls in place to ensure any data access is warranted and your privacy protected.
Why do I need to create an account?
The LMK app allows users to track the personal cumulative effect of incidents. Creating an account means you have somewhere secure to keep your own records.
Why can't I register with my work account?
We don’t allow signing in using work accounts (mfb.vic.gov.au or cfa.vic.gov
What if I lose my password?
Simply head to the lost password page, enter your email address, and then follow the instructions.
What if I lose access to my email account?
In cases where you no longer have access to your email address, please contact the LMK System Administrators to regain access. They will request proof to verify that you are the legitimate account owner.
Who is the LMK Committee?
The LMK Committee consists of:
- Chair: Leading Firefighter Nathaniel O’Brien;
- Leading Firefighter Jamie Baker;
- Leading Firefighter James Beard;
- Leading Firefighter Chris Bourke;
- Station Officer Scott Darcy;
- Carlie Newman;
- Leading Firefighter Duncan Thomas;
- Leading Firefighter Roy Vidal; and
- Leading Firefighter Silas Woodrup
To contact the committee email: committee@letmeknow.org.au
What does LMK stand for?
LMK stands for Let Me Know. The Committee wanted a simple statement that expressed their intention, encouraged users to speak up if they weren’t travelling well and helped reduce the stigma often associated with mental health.
What is the purpose of the LMK app?
The purpose of the app is to provide another layer of information and support to MFB and CFA firefighters and their families, and corporate and technical employees.
All firefighters, corporate and technical employees are encouraged to use the app as it will enable them to monitor their own mental health and access help if needed.
The app also enables MFB and CFA firefighters to access support services if they are experience negative mental health symptoms on or off shift.
How is the app funded?
The development and hosting has been entirely funded by the LMK Suicide Prevention Fundraiser held on the 19 November 2016. The committee would like to thank the many sponsors, supporters and attendees that assisted in reaching our fundraising target.
Who can access/use the LMK Mental Health app?
At present, access to LMK is restricted to current and retired MFB and CFA firefighters and their families, and corporate and technical employees. The long-term goal is to make the app available to other first responders Australia wide.
